Do you need help? Go to see our FAQ section.
Home>FAQ

Frequently ask questions

1. Do you deal with the public?

Yes we do. We sell to private individuals, and we welcome any size of order large or small.


2. Are you open to the public?

Yes we are. You are welcome to visit our warehouse which is based in the West Midlands with samples to see and handle. For address and opening times please see our contact us page.


3. Do you offer trade accounts?

Yes we do. Please note that for initial orders, all products are on a payment with order basis. Credit accounts will be available afterwards. Please contact us for more details.


4. Can I get a quote or order over the phone?

Yes, of course. We are happy to give you a quote or take your whole order over the phone. Our normal internet prices and discounts will still apply and your information will be treated in strict confidence and securely disposed of immediately after use. Please contact us if you wish to place an order over the phone.


5. Do you have discounts for bulk orders?

Yes we do. If your order is over £150 please contact us with your requirements and we will put a quotation together for you.

 


6. What size back box does the FLAT range need?

A 35mm depth box is recommended for switches and sockets. A 49mm depth box is recommended for cooker switches and shaver sockets.


7. What is the difference between GANG and WAY in switches?

3 Gang switch has 3 individual switches lined up side by side. 2 Gang switch has 2 individual switches lined up side by side. 1 Gang switch has 1 switch.

2 Way is a switch that controls a light where there is another switch that also controls the same light, such as at the top and bottom of the stairs. 1 Way is that it’s the only switch to control a light.


8. Can I use a 2 way switch as a 1 way switch?

Yes. a 2 Way switch can be used as a 1 Way Switch but not the other way round.


9. Can I use the shaver socket in the bathroom?

Yes, they can be located in zone 2 (or beyond) according to the IEE Wiring Regulations defining zones for electrical equipment in bathrooms, providing they are unlikely to be the subject of direct spray from any shower.

Please note this information is given for guidance only, always refer to the current IEE Wiring Regulations or a qualified electrician to ensure that you are guided by the latest regulations/code of practice.


10. Can I use the dimmer switch for energy saving lights?

No. The dimmer switches are not suitable for any kind of energy saving lights. They are suitable for standard, low voltage & mains voltage lighting including low voltage halogen & mains halogen. Please see products description for more details.